What People are Saying About Advent...
November 18, 2013
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To Whom It May Concern,
"I have worked with Advent Medical Company for over six months. The staff is well-informed and extremely reliable. Before my daughter got discharged, they came to the hospital and did an inservice. Every step of the way, they were by our family's side. It means a lot to have a company treat you like family, and NOT just a client. At every juncture of my daughter's care I did not hesitate to call because I knew they would have a solution. Each month I order supplies and within a 24-48 hour time period they are on my doorstep. The respiratory therapists are all certified and knowledgeable on every individual equipment that is in your home. They do regular inspections of your equipment to derail any possible malfunctions. All in all I would HIGHLY recommend Advent Medical Company for any and all medical needs. They come into your home and become part of it."
TaWanda L. H.
November 16, 2013
To Whom It May Concern,
"My daughter is a ventilator dependent baby. She came home in May of 2013 from Beaumont hospital. Advent Home Medical is the company in which we came home with, and I would like to take a moment to say how grateful I am of this company. While my daughter was still in the NICU we had two lovely people come out to give us some training on her ventilator and some other things involving her home coming. As stressful as it is to be in the situation my family was in at this time, they were very understanding and very helpful. They took their time in explaining everything and answering our every question. Making sure we were comfortable before they left. Also let us know that in the mean time if we needed anything or had any questions that they were only just a phone call away. This left us feeling very reassured that we would be able to get through this time in our life. Before the big day even came to bring home baby, they had stopped by the house to get us started with everything that we would need and to check on us and see how we were feeling and if we had any new questions. When the day came to bring home our baby girl, the same two lovely people we had met before were there waiting for us. The day itself was overwhelming but they made it as smooth as possible for us and were with us every step of the way. From helping us load her up into the car to following us home with a stop in between for the nervous parents. Once home they again went over everything with us that we needed to know and stayed with us until we felt comfortable. My daughter has been home for a few months now and Advent is still very caring and only a phone call away. There have been a few times that we have had to call them for help with a situation and every time they always were there to help us out. I definitely feel that this company genuinely cares about there patients and families. If I had to recommend to other families a company I would choose Advent. If I ever have to go through a situation like this again I would choose Advent."
November 22, 2015
Our family has been with Advent Home Medical since June of 2015 and we will be with them until our daughter no longer needs her trach. Our Respiratory Therapist is Shelley and I could go on for pages as to how great she is. She's always available if I have a question about the equipment, order forms or just random respiratory questions. The amount of times that she has put my mind at ease when my daughter is making a sound I don't recognize is incalculable. She is well-versed on everything with the respiratory system and is very knowledgeable along with being a pleasant person. I have had the opportunity to meet other therapists and they are all knowledgeable, kind and reassuring. Shelley is amazing and easy to reach no matter what. I honestly don't know how we would get by without her. She has made life with a baby on a ventilator a lot easier.
Customer Service is phenomenal! You give them a call to order something and you talk to a real person who is not only friendly but also efficient. I normally call the office to have them mail-out pulse ox probes and two days later it's in my mailbox. Everyone I've talked to at the office is kind and sweet and are probably some of the best people I've ever had the privilege to know. Monthly orders are a breeze, I send mine in via email and always get a prompt response and if I need to change something on our order form they are more than willing to help you get the supplies that you need. The people who deliver your supplies are professional, efficient and very personable. I have never had one issue with deliveries and they are always on time.
To sum up, I believe Advent Home Medical is amazing and I'm happy that they are the company that supplies what my daughter needs and I am extremely lucky to have the best respiratory therapist there could possibly be. I would recommend them to anyone that needs a home medical company whether you have a baby, child or an adult that needs their services. They know how to help and get supplies to you that you need.
Dear Advent Staff,
Thank you for being amazing! You always answer our questions, bring us quality supplies on time, and are wonderful, friendly people! We wish you a beautiful holiday season spent with the people you love! Merry Christmas!
Hady & Family
Carissa, you are the best respiratory therapist I have had in the last 19 years since my accident, 06/10/1997. You take your time to explain things until I understand them. Sometimes it takes explaining more than once but, you have the patience until I do understand. You always bring a smile to whatever situation we're dealing with and you truly care in what you do and it shows. Don't change a thing, I have just two words for you Carissa...THANK YOU.